Since 1997, Complete, Inc. parent corp and Complete General Contractors, Inc. FL has been a leader in restoration contracting, construction consulting and insurance appraisal across the southeast and Texas.
The TeamComplete Mission
Our mission is to leverage and continually build on our technical expertise as a professional services firm studying the effects of time and weather on the built environment and offering cost-effective solutions that bring compassion and understanding to bear for our clients and their stakeholders.
Our History
Founded in Wrightsville Beach in North Carolina in 1997, Complete provides services to select property owners, businesses and governmental agencies as well as clients in the insurance and legal industries. By establishing a reputation for thoroughness and reliability, Complete has come to be respected as a consistent leader in the understanding and valuing of construction problems, alternative dispute resolution services and catastrophe response.
In 2018, Complete added engineering to our suite of services to better serve our clients in the resolution of difficult hurricane damage or builder liability claims.
Our dedicated professionals bring years of technical expertise to every project to push your problem and the facts through. Our commitment to clients has been a pillar of our position as a service-driven leader in our industry. When you need a team who knows how to navigate the difficult road from disaster to normalcy, from impasse to agreement, give us a call.
The TeamComplete Difference
Complete is a group of specialized experts led by President John Minor, CGC, CFM providing forensic engineering project management and consulting services throughout the United States to put our clients ahead. We work as professional engineers, certified general contractors, flood plain managers, building consultants, trial experts, and appraisers. Our corporate office is in Pensacola, FL, as well as offices in Miami, FL, and staff throughout the panhandle.
Our group provides for agreed property damage value and scope recommendations to property owners, insurers and their clients each year in our role as building consultants. Our commercial side has been active in the resolution in some very large losses for more than last two decades as appraisers and experts following a career of hard construction restoring buildings. Providing hard won expertise, Complete is dedicated to the formation of lasting client relationships and solutions. With its core values of trust, integrity, and responsiveness to client needs.
The TeamComplete Values
Our values First to Arrive. Last to Leave. Drive industry standards for excellence in customer relationship management, service delivery, and talent retention though a culture that fosters accountability, collaboration, and professional growth by empowering and motivating staff to be innovative and to perform all duties with integrity.
The Team
John Minor, CGC, CFM -President
John G. Minor, Certified General Contractor, Certified Floodplain Manager, is a large loss insurance appraiser and expert witness as the President of Complete. His goal is to leverage his 25 years of experience, training, relationships and knowledge to provide answers to support his clients through the difficult challenges of property claims.
Mike Sico – Director of Operations
Mike Sico joined Complete in 2019 and has plenty of history working with John Minor and others from our team on previous projects. Mike has inspected, written, and helped to resolve hundreds of claims for everything from hail-damaged school districts to Hurricane Harvey homeowner claims on the Gulf Coast.
Paul Semmes, PE,CGC, FRSE – Director of Engineering
Paul R. Semmes is a Professional Engineer and Certified General Contractor and has been involved with Construction and Engineering projects throughout his career. He has a wide range of experience with facilities including administrative buildings, condominiums, restaurants, hotels, dormitories, warehouses, hangars, airfields, roadways and public utilities. Paul provides forensic inspections, prepares forensic reports and provides expert testimony. He takes pride in providing top quality engineering services to his clients.
Paula Phillips – Account Manager
Paula Phillips serves as the administrative support personnel for Complete, Inc. She handles the various aspects of the accounting and corporate operations utilizing her professional skills, which have been acquired over the past 30-plus years 20 of which have been with Complete. Paula is a special person and wonderful help to John and the company.
Jimmy St. Romain- Operations Manager
Jimmy St. Romain is a detail-oriented professional with more than 21 years of residential construction management experience and more than 10 years of Insurance Restoration experience. Additional qualifications include Licensed Home Inspector in Florida and Alabama, and IICRC WRT certified in Water Restoration.
Ana Minor – Business Development
Ana Minor has style and works as a liaison to our international and S. Florida clients Ana has already proven to be an effective leader for the South Florida branch of TeamComplete.
Matt Miller, CRC- Senior Project Manager
Matt Miller began his career at Complete in 2015 as a Project Manager, learning the ins and outs of the property damage restoration and appraisal business as John Minor’s right-hand man. As a graduate of Florida State University’s College of Business, John saw professionalism and acute attention to detail in Matt as traits that he could contribute to successful outcomes for his clients.
Donna Sumrall – Administrative Support
Donna is a welcoming answer and a quick solution to our many clients who call the Pensacola office needing support now. She is skilled professional who maintains and insurance license and a great work ethic. Donna is loyal and the team is lucky to have her.
Anna Lowe – Technical Support
Anna has joined our group as an administrator and proven herself to be an integral part of our team, both on the outbound and internal side of Complete. She works directly on the Florida Building Safety Act to meet association needs and further understanding of what compliance means for each association.
Jesus Rafuls, PE
Jesus Rafuls, PE. With more than 9 years of experience in building structures he is involved in the creation of engineering evaluation reports, building inspections and 3D models, graphics and presentations and live in Naples, Fl. Jesus holds professional engineering in the State of Florida and FAA 107 Remote Pilot license. Currently working on obtaining the General Contractor and Home Inspector Licenses.
The TeamComplete Vision
Our vision is being the right solution for our clients when they need honest actionable advice based on experience and science.
Services We Provide
Insurance Claims Appraisal
Serving in the formal alternative dispute resolution process included in most residential, commercial and industrial insurance policies. With our years of experience in appraisal, Windstorm certifications, and a lifetime spent on real construction projects, Complete can conduct thorough appraisals and accurate restoration cost estimates to resolve claims in the appraisal process. Much of our experience is in large loss wind and flood claims for school districts, municipalities, commercial or multifamily residential.
Expert Witness
Complete provides expert witness services for cases involving construction defect or damage due to natural disasters. We have trial experience in land use, floodplain, hurricane VPL and construction defect.
Forensic Engineering
Our inspections include structural hurricane, and construction defect damage assessments and recommendations by our state licensed professional engineers. Paul Semmes, PE, CGC leads the engineering services provided by Complete.
Project Management
Our general and roofing contractors understand complex construction schedules, costs, budget, specs and codes. If your project needs cost estimating or other construction management our teams have the knowledge and expertise on custom coastal and high-end construction. With its core values of trust, integrity, and responsiveness to client needs.
Diagnostic & Technical Service
Visible water intrusion damage is usually the end result of a chain of issues related to storm damages or construction defect. Complete utilizes best-in-the-industry tools and reproducible techniques for documenting conditions on damaged structures.
Complete provides the expertise to uncover the source of a problem and outline exactly how to restore a property and prevent future issues. Call Complete today to see how we can take care of the details so you or your policyholders can get back to taking care of business.
Want to be a part of the team?
